Customer Reviews:
Showing reviews 1-5 of 132
 Lousy Router, Tech Support was Worse!! July 20, 2010
SilverGoat
I picked up one of these to replace an existing router. After setup I noticed that the range of this unit was poor. Dropped connections, interrupted print jobs, not seeing the SSID, and so on. After going through countless tweaks (upgrading router's firmware, changing channels, setting to 802.11g only, etc.) nothing helped. On a whim, I tried switching the antenna from my old D-Link router and suddenly the range was working like my old router! When I called TRENDnet's customer service, "Jason" (with a suspiciously Indian accent) informed me that I was expecting too much from an 802.11g router - that the range on these was only 30 to 40 ft. Baloney! He had me put the original antenna back on and asked me if I received a wireless signal while in close proximity to the unit. I told him that I did and he took the position that the router was working perfectly. I explained how the older router of the same type had much greater range and that the TRENDnet router didn't - until I put the other antenna on and then it worked acceptably. "Jason" would have none of it. He would not send me a replacement antenna of the same type or a better antenna to fix the problem.
Since this router didn't work well and TRENDnet's tech support didn't take the opportunity to fix the problem, I returned the router for a refund. After all, needing to use salvaged parts from your competitor's used equipment to make something work is no way to promote your products. I subsequently purchased a Westell router that worked flawlessly right out of the box. TRENDnet should be ashamed of themselves.
lasted two weeks July 9, 2010
inkyolee
it only lasted two weeks and broke...
well I guess I got what I paid for....
So no complaint...
 Bang for your Buck July 1, 2010
RAHUL KATE (MANCHESTER, CT, US)
Excellent product, very prompt service. TrendNet technical support took 2 hrs to troubleshoot and make the Router work but now its working like a charm. I live on the second floor and I get a decent bandwidth even in the parking area which is quite far from my apartment.
The Product is excellent.
Wireless problems June 27, 2010
S. Hitch (Seattle, WA United States)
I bought this router based on the overall good reviews and low price. I was never able to get the wireless to work reliably with security. Re-reading the reviews here, I assumed I had a bad unit and returned it to Amazon and they sent a new one. The new one has the same exact problem. My configuration is two Windows 7 32-bit laptops, and using WPA2 wireless security. Wired connections work great. Wireless connections work sometimes, but most of the time do not work. I am returning my second unit and will buy a different router. I have had good luck with D-Link in the past, so will go back to them even though the price is significantly higher.
 Great For The Money! June 21, 2010
Terrence F. Reid (Charlotte, NC)
I found the set-up for this Router easy to follow up to a point. They should explain what the functions on the Advanced Set-Up page really do better! Other than that this router is an excellent buy for the money! I am very happy with the speed, distance coverage, and it's capabilities.
Showing reviews 1-5 of 132
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